Service Solution Department
Working closely together with Mitsubishi Electric Mobility’s automotive equipment business, as well as the product quality Division of Mitsubishi Heavy Industries Thermal Systems, Ltd. (MTH) automotive air conditioner business, we engage in aftersales services for vehicle-mounted products.
Aftersales services are conducted in accordance with Mitsubishi Electric Mobility or MTH’s technological standards. The network of the service outlets of exclusive distributers carries out diagnostics and repairs. The service network also provides aftersales services for our own brand products, contributing to maintaining the product quality and enhancing customer satisfaction.
Mitsubishi Electric Mobility Products
Automotive Equipment Business
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Gathering of market quality information
We visit automotive dealers and the service outlets of exclusive distributers to gather information for market quality, as well as recommendation for improvement, on Mitsubishi Electric Mobility’s automotive equipment and MTH’s air conditioners. Information collected this way is used for improvement in products, as well as the development of new products.
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Supplying repair parts
In order for car users to continue using their cars comfortably, we are committed to swiftly supplying parts for repairs and maintenance works.
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Troubleshooting and fault diagnosis
When automotive dealers and the service outlets of exclusive distributers consult us about any problem with Mitsubishi Electric Mobility or MTH products, we perform troubleshooting via phone calls and emails to help them with repairs for the swift solution of problems.
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In-vehicle investigations and data acquisition
When fault is found with new products or it is difficult to solve the problem, we examine actual cars and collects log data in order to identify the cause, by working together with Mitsubishi Electric Mobility or MTH’s product quality Division.
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In-house development and external training of service engineers
We hold internal training courses with the aim of enhancing our diagnostic ability and technical skills to repair Mitsubishi Electric Mobility products.
Autonomous Delivery Robot Business
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Operational support
In order to sustain continuous transportation, we draw up maintenance plans, based on robots’ operation data, to prevent robots’ breakdowns.
We also analyze robots’ operational status to recommend the optimal and efficient transportation to users.
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Services and maintenance
In order to prevent robots’ breakdowns, we offer regular maintenance works and software updates.
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In-house development of service engineers
Our personnel take part in processes starting with demonstration experiments, learning basic knowledge in robot operations, maintenance and services. Training sessions are held within the company.
Own Products
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Troubleshooting and fault diagnosis
We perform installations compliant with regulations, as well as repairs (replacement), for own-brand backup cameras.
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In-vehicle investigations and data acquisition for own products
If any unprecedented fault is reported and cannot be solved over the phone, we visit the site to determine whether the problem arises from the use of the product or a product defect.
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In-house development and external training of service engineers
Workshops on products and training courses on installation methods compliant with regulations are held to avoid problems in the market.
Procurement & Quality Control Department
We work together with cooperative companies to perform processes for own-brand backup camera systems from product development to quality control. At our testing site, various tests are carried out, including system performance tests following law revisions and reliability evaluations. Our aim is to improve product quality and enhance customer satisfaction.
Additionally, we also conduct quality control for our own brand product, cloud-based “Drive Corrector WEB.”
Melco Mobility Solutions Corporation
Cooperative companies
Development/design
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Participation in product planning
The planning of new products is conducted together with the sales Division.
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Creation of RDDs
Based on the planning of new products, product specifications are finalized, and requirement specifications are created.
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Selection of suppliers
Comprehensive assessment is conducted on written proposals from suppliers in response to issued requirement specifications. Consequently, best suitable cooperative companies are selected.
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Confirmation of intelligent property rights, laws and regulations, certificates, standards
Checks are carried out as to whether products that we are going to develop infringe other companies’ intelligent property rights, whether they are compliant with laws and regulations, standards, etc.
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Assessment of performances and reliability
Evaluation items for reliability, testing conditions, etc. are determined together with cooperative companies to check whether the results of assessment meet the requirements.
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Process check
We visit the production sites of cooperative companies ahead of a production run with a view to mass production. Checks are carried out as to whether equipment, tools, and work manual procedures are in place, as well as whether product quality meets required standards.
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Meetings for mass production decision
Meetings are held before decisions are made on mass production. Various points are discussed in the presence of relevant Divisions, including whether preparations for production processes are completed, and whether there will be no problem if mass production is given a go-ahead.
Quality control
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Management of products in early manufacturing run
We have special quality control procedures for new products and existing ones with their designs or manufacturing processes changed, during their early manufacturing run in order to ensure the levels and uniformity of their qualities.
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Process quality control
Based on feedback on process quality from cooperative companies (e.g., details of defects, analysis results, and countermeasures), we work together with the cooperative companies to solve problems as swiftly as possible in order to prevent a faulty product from being put on the market.
Additionally, conformity is checked on a regular basis between relevant documents, including flowcharts and work manual procedures, and practice on the shop floor. We review revision history and improvements made with regard to problems in the past.
We perform annual checks on processes at all cooperative companies, as well as inspections on production lines when needed.
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Market quality control
We work together with cooperative companies to take corrective actions in order to prevent the recurrence of similar defects, by identifying fundamental causes. Furthermore, all problems occurred are recorded on the database to be reflected in next products.
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Defect investigations
We make primary decisions on defects found during the inspection process and on the market. Further investigations are delegated to cooperative companies.
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Management of changes to products
We ensure that any change in design or manufacturing processes does not affect products and services to be offered to customers, by assessing risk following the changes and checking sample products. The same procedures apply to products that do not meet the required specifications but have passed inspection at the discretion of personnel in charge.
Development Tecnoplogy Department
We recommend autonomous delivery robot systems best suited to the internal environment of each hospital in order to contribute to work style reforms for medical professionals, including nurses and pharmacists.
We offer various services, including demonstration experiments and support for implementation, operations, and maintenance in business meetings.
Mitsubishi Electric Mobility
Melco Mobility Solutions Corporation
Customer
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Business meetings/demonstrations
Based on customer requirements, our Technical Department selects agendas from technological perspectives ahead of implementation. Demonstrations are performed in-situ, using our demonstration machine, if needed.
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Creation and issuance of requirement definition documents (RDDs)
In order to deliver the transportation required by customers, we put together necessary information and agendas to create RDDs for managing and sharing these items. RDDs should reflect the arrangements made between the customer, infrastructure operators, Mitsubishi Electric Mobility, and the Autonomous Delivery Robot Project, and be used to manage agendas and schedule.
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Preparation of quotes
Costs required for robot implementation are calculated, based on information provided by RDDs (e.g., use cases, travel routes, and infrastructure environment).
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Meetings
We hold meetings with customers on a regular basis on schedule for implementation, as well as items to be discussed on the operational and technological aspects.
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Creation of map and database
We create necessary data for robot operations (e.g., map, travel scenarios, and control database).
*When acquiring data for map, in-situ works need to be carried out.
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Robot set-ups
We set up autonomous delivery robots in line with the internal environment of each hospital.
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Infrastructure-related works
In order for robots to work in links with infrastructure inside hospitals (e.g., telecommunication networks, elevators, and automatic doors), we determine specifications together with relevant business operators and offer support for necessary works.
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Maintenance/operational support
In order to ensure smooth and sustainable operations, we hold briefings on robot operations, etc., as well as providing troubleshooting. We also analyze robots’ operational status to recommend better suited operation methods and better travel routes.
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Regular maintenance
In order for customers to use robots with confidence, we perform services, cleaning, and replacement of supplies on a regular basis.
Introduction to our initiatives
Following is how we conduct various internal technological training courses.
- (1) Service Solution Department
- Technological training courses are held within the company on electric components and air conditioners in order to pass on technological skills required for the job.
- (2) Procurement & Quality Control Department
- Measurements are performed when new camera and monitor products are developed.
- (3) Development Tecnoplogy Department
- We conduct the test runs of autonomous delivery robots and training sessions on technologies required for maintenance works.
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Technological training course (classroom lectures)
Training sessions are held on basic technological knowledge with the aim of improving abilities to handle inquiries on automotive air conditioners.
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Technological training course (practical skills)
Faulty diagnoses are performed to improve skills to deal with inquiries on automotive air conditioners.
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Preparation of product evaluation (for cameras)
Measurements are performed for the development of new camera products.
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Preparation of product evaluation (for monitors)
Time required for displaying camera images is measured, using oscilloscopes.
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Test runs for autonomous delivery robots
Test runs are carried out by replicating various operational environments of the job sites.
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Maintenance works for autonomous delivery robots
This image shows how maintenance works are carried out on a regular basis.
Afte robot implementation, these processes may be required from time to time.
Testing site
Asashiobashi Testing Site
Address: 2-8-2, Tanaka, Minato-ku, Osaka 552-0005, Osaka
Nearest station: Asashiobashi Station (6-minute walk)